Press Room from 2006
In 2006, data from the wRatings System was published by Adjoined Consulting, Inc. and Kanbay International (NASD: KBAY). Gary A. Williams, CEO & Founder of wRatings, was the Managing Officer of Research Services at Adjoined until the firm was acquired by Kanbay in March 2006. Gary became the President & Founder of the Kanbay Research Institute, an unincorporated operating unit of Kanbay.
Report: Consumers Rank GEICO as the Top Performer; GEICO Captures Top Spot for
Customer Service, Associate Training
When the Kanbay Research Institute in 2006 asked consumers which insurer
best met their needs, GEICO was the clear choice as the country's top performer.
Specialization Said to Pay Off
A Washington-based research firm has released a survey of
consumers' top 10 firms in the financial services industry in terms of
excellence in their area of expertise.
Willing to Pay More for Top Finance Services
Consumers do not consider financial services as
commodities and are willing to pay 5.2% more for top-performing financial
services compared to other industries, according to a recent study by Kanbay
Superbrands, Advocacy, Obsession- The 5 Elements of Customer Engagement That
Take Customer Relationships Beyond Loyalty
"If you can get customers to aspire to your products, or
if they aspire to something better by using them, you can move away from brand
indifference and toward engagement," says Gary A. Williams, managing officer for
LA CANADA VALLEY SUN
Chalet 'Most Desirable' Retailer in U.S.
In the most competitive retail industry ever, Sport Chalet, the La Canada
Flintridge-based sporting goods company founded by Norbert Olberz, was this week
ranked the No. 1 most desirable retailer in the nation.
Sport Chalet No. 1
Sport Chalet Inc. was ranked No. 1 by the independent research firm Kanbay
Research Institute. In its 2006 Retail Demand Today report, the La Canada
Flintridge- based sporting goods chain edged out such mega competitors as
Hasbro, Inc., Kohl's, the Men's Warehouse Inc. and Netflix Inc. for the top
Multi-Channel Innovation Key to Retail Growth, New Report Says
The retailers best positioned for growth—including Pet Smart, Target and Office
Depot—are those that present shopping experiences based on innovative use of
web-enabled multi-channel environments rather than simply building more stores,
Kanbay Research Institute says in a report released today, “Retail Demand Today:
How Well Retailers Deliver on America’s Shopping Desires.”
Rate No-Frills Airlines Tops for Service
People are choosing airplane tickets based on more than price, according to a
survey by Kanbay Research Institute of Herndon, Va.
Arilines, and which airports, will satisfy you most?
A survey by Kanbay Research Institute of Herndon, Va., says that rock-bottom
prices are far from the sole factor when people shop for flights.
World's Formula for Success
Simply put, offer people a fair price and provide them with the right balance of
unique amenities and they'll book a path to your door. That's the conclusion of
a new report by The Kanbay Research Institute.
Shift in Travel
After years in which travel purchasing was largely driven by cut-throat online
discounting, there's been a shift away from pure bargain-basement
decision-making, says Kanbay Research Institute in a new report on travel
Simply Porting Content to New Devices Not Adequate
Kanbay International Inc. on Wednesday announced the launch of the Kanbay
Research Institute with the purpose of delivering industry-specific, consumer
Researching Consumer Demand
Traditional media companies across the United States must adapt and integrate
their content with new distribution channels or risk becoming replaced by new
competitors, according to Kanbay Research Institute (KRI).
Adjoined Research breaks consumers into four types of shoppers: Thrifties,
Allures, Speedsters and Elites. Each shopper type has preferences about where to
shop that are not aligned with the traditional types of stores.
Aiming Ad Dollars: Which Medium Works Best?
Good word of mouth is the best traffic driver for retailers and shopping
centers, according to a survey of 1,019 consumers, but magazine advertising
brings the biggest spenders.
Adjoined Research report, Retail Demand and Insights, is referenced in an
article by Inside 1to1 on loyal retail shoppers
According to Retail Demand and Insights from Adjoined Research, which
interviewed 60,000 shoppers during the second half of 2005, 68 percent of all
shoppers now move interchangeably between physical stores, online stores, and
Retail Marketing Trends for 2006: Surprise Weekly Newspapers are In Again
For the past five years, brick-and-mortar retailers have been (slowly) shifting
marketing dollars away from TV toward online; that shift is still happening, but
today online is not the only medium benefiting from it. Event marketing, word of
mouth and traditional print advertising may also soon be seeing a lift, says
George Anderson, Editor-in-Chief RetailWire.
Loyalty Abuzz at National Retail Federation Trade Show
The research came from the Adjoined Consulting and SAP study, Retail Demand
Insights 2006: What Drives Consumers? It shows very clearly that consumers
connect trust to loyalty. And loyalty, whether or not you're a retailer, loyalty
is an important element in building long-term customer value. At last week's
National Retail Federation event in New York City, emphasis on customer trust
was validated with research.
Consumers like loyalty schemes but want privacy
As consumers become more sensitive about their personal information, retailers
must find a balance between offering loyalty programmes and collecting customer
data, according to a survey report from the NRF Foundation, co-developed with
Adjoined Consulting and sponsored by SAP.
Making Multi-Channel Shoppers Happy
Adjoined Consulting, along with the National Retail Federation, just published a
new report, Retail Demand Insights 2006. Adjoined surveyed more than 10,000
individuals during the last three years, attempting to understand how consumers
make choices about which retail channels to use, what emotions trigger
responses, and what options appeal most to various types of consumers.
to Reach and Keep Customers
Just 3.5% of shoppers think retailers' online advertising is effective,
according to new research from the USA's National Retail Federation (NRF). The
study also reveals that customer loyalty is dwindling, and that, while shoppers
want loyalty programs, they are not prepared to divulge personal information in
Loyalty Programs, but Not at the Cost of Privacy
Retailers will need to strike a balance between offering loyalty programs and
collecting customer information, according to the inaugural Retail Demand
Insights 2006: What Drives Consumers?, a new annual NRF Foundation report,
co-developed with Adjoined Consulting and sponsored by SAP.
Rich Tehrani VoIP Blog: Triple Play to Quadruple Play; 92% of us Want a Single
If indeed 92% of consumers favor a single provider for their communications
needs then the cable companies are in a great position. That is the number being
thrown around by Adjoined Research in their new report titled: Communication
Demand 2005: How Americans Spend Their Communications Dollars.