In 2003, data using an early version of the wRatings System was published by Miller-Williams Inc. Gary A. Williams, CEO & Founder of wRatings, was the CEO & co-founder of Miller-Williams Inc. until January 2004 when the new company was formed.
Discount Carriers Soaring, Mainline Airlines try to join in
Your Ideas to Senior Management
The survey, which was included in the Adjoined report "Communication Demand
2005: How Americans Spend Their Communications Dollars," ranked Cingular as
the top-performing company among the five nationwide wireless operators.
Verizon Wireless was ranked second, followed by Nextel, T-Mobile USA Inc. and
Airlines Are Forced To Clarify That Your 'Free' Ticket Isn't
Market research firm Miller- Williams Inc. released a study last month
suggesting that even for discounters, the old cost/ service ratio still
applies. "What consumers are looking for is, 'Make me feel unique, make me
feel smart for choosing this carrier,' " said Amy Ferraro, Miller- Williams'
director of research.
of Consumer's Drug Purchasing Decision Based on Factors Other than Product and
How to Keep Your Customers Satisfied
If the gap in between coach and business-class fares wasn't so huge, they
might be more willing to go back to buying more business-class tickets. A
recent survey of 703 active airline customers by Miller-Williams Inc.
essentially confirmed that.
Keep Your Customers Satisfied
Patent expiration, the rising popularity of generic drugs and weak new product
pipelines have led to intense competition in the pharmaceutical industry.
Companies Can Levy Premium Prices and Others Not
Pricing' Key to Boosting Profits
Just because your customers are loyal, it doesn't mean that they are
satisfied. A recent study by research firm Miller-Williams of 33 companies in
six industries found that loyalty does not correlate perfectly with customer