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Press Room from 2003

NOTE: In 2003, data using an early version of the wRatings System was published by Miller-Williams Inc. Gary A. Williams, CEO & Founder of wRatings, was the CEO & co-founder of Miller-Williams Inc. until January 2004 when the new company was formed.


9/09/2003
With Discount Carriers Soaring, Mainline Airlines try to join in



8/17/2003
Selling Your Ideas to Senior Management
The survey, which was included in the Adjoined report "Communication Demand 2005: How Americans Spend Their Communications Dollars," ranked Cingular as the top-performing company among the five nationwide wireless operators. Verizon Wireless was ranked second, followed by Nextel, T-Mobile USA Inc. and Sprint PCS.



8/13/2003
Airlines Are Forced To Clarify That Your 'Free' Ticket Isn't
Market research firm Miller- Williams Inc. released a study last month suggesting that even for discounters, the old cost/ service ratio still applies. "What consumers are looking for is, 'Make me feel unique, make me feel smart for choosing this carrier,' " said Amy Ferraro, Miller- Williams' director of research.



6/26/2003
Two- Thirds of Consumer's Drug Purchasing Decision Based on Factors Other than Product and Price


5/22/2003
How to Keep Your Customers Satisfied
If the gap in between coach and business-class fares wasn't so huge, they might be more willing to go back to buying more business-class tickets. A recent survey of 703 active airline customers by Miller-Williams Inc. essentially confirmed that.


5/01/2003
How to Keep Your Customers Satisfied
Patent expiration, the rising popularity of generic drugs and weak new product pipelines have led to intense competition in the pharmaceutical industry.


4/15/2003
Why Some Companies Can Levy Premium Prices and Others Not


2/01/2003
'Value Pricing' Key to Boosting Profits
Just because your customers are loyal, it doesn't mean that they are satisfied. A recent study by research firm Miller-Williams of 33 companies in six industries found that loyalty does not correlate perfectly with customer satisfaction.


2/01/2003
Net Meeting
 

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Adolph Coors Company
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