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Press Room from 2002

NOTE: In 2002, data using an early version of the wRatings System was published by Miller-Williams Inc. Gary A. Williams, CEO & Founder of wRatings, was the CEO & co-founder of Miller-Williams Inc. until January 2004 when the new company was formed.


12/19/2002
Managing a Successful Company


12/09/2002
Does Satisfaction Guarantee Customer Loyalty?


12/06/2002
Customer Loyalty Meets Satisfaction: Don't Assume Anything
Satisfied customers are loyal customers, right? Not necessarily, suggests analysis from customer value research firm Miller-Williams Inc., San Diego.



11/15/2002
Study: Satisfaction Does Not Guarantee Loyalty

A new study of 12,000 customers from research firm Miller-Williams finds that satisfaction is only one piece of the loyalty puzzle.


11/13/2002
Study: Happy Customers Not necessarily loyal
Satisfied customers are loyal customers, right? Not necessarily, suggests analysis from customer value research firm Miller-Williams Inc., San Diego.


9/10/2002
To Improve Credibility, Build Employee Confidence
A study recently conducted by research firm Miller- Williams Inc. across six industries and 33 companies found that companies that strive to satisfy customers may not necessarily retain them.


8/01/2002
One Size Does Not Fit All


7/26/2002
Offline brands and actions are key to online success, study says
Just because your customers are loyal, it doesn't mean that they are satisfied. A recent study by research firm Miller-Williams of 33 companies in six industries found that loyalty does not correlate perfectly with customer satisfaction.


7/15/2002
The Whats and Whys of Wireless


7/08/2002
Follow Starbucks
The study by San Diego-based Miller-Williams was based on interviews with nearly 1,000 customers of online companies such as Amazon, AOL-Time Warner, Yahoo and Monster.com.


6/01/2002
The Hidden Factors Behind Selling and Persuasion


6/01/2002
An Article to think about


5/13/2002
How to Get your Boss to Listen


5/01/2002
Change the Way you Persuade


4/01/2002
A Global Investments Research Firm
Feel that your boss or colleagues just aren't listening, no matter how skillful your argument? You may be focusing too much on content and not enough on how you deliver your message, writes Gary A. Williams in this month's Harvard Business Review.


2/04/2002
CEO Gary A. Williams comments on PC industry and Gateway
You call a meeting to try to convince your boss that your company needs to make an important move. Your argument is impassioned, your logic unassailable, your data bulletproof. Two weeks later, though, you learn that your brilliant proposal has been table.


2/01/2002
Sales: what works now


1/21/2002
Dell Computer: Winning the War


1/08/2002
Value Auditors Add the Hard Facts to Software
 

PRESS ROOM
Overview
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Adolph Coors Company
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